A Return Merchandise Authorization (RMA) number must be obtained from Surveillance Systems Plus prior to the return of any merchandise. An RMA number is only valid for 14 days.
Warrantee: At Surveillance Systems Plus we take pride in offering only the highest quality reliable products. In the rare event that a defect does occur we offer the following warranty:
All products are warranted by Surveillance Systems Plus for 1 year from date of purchase, except for Clearance items which are warranted for 30 days. If a product is defective we will repair or replace it at our discretion. The customer is responsible for the shipping to send the product to us. We will cover the freight to return the product back to the customer.
The following situations void the product warranty: Opening the housing of any camera with a fixed lens. Cutting the connectors off any equipment. Adding 3rd party software to a DVR without prior approval from our technical support department. Damage caused by the fault of the installer or customer (for example dropping or breaking the product, improper voltage, or improper installation). We will not warranty any used cable. RMA : All returns and warranty services require a valid Returned Merchandise Authorization Number (RMA#) issued by Surveillance Systems Plus. An RMA number is valid for 14 days (returned products must be received within 14 days from issuance of the RMA number).
Undeliverable Packages: As of January 2006, UPS now charges a fee for undeliverable packages. Customers will be held responsible for additional shipping charges for refused packages and returned packages where three delivery attempts have been unsuccessful. Returned ground shipments are charged the commercial ground rate. Returned air packages are charged the 3 Day Select rate.
